When the help centerhelp center doesn't have the information you seek, check the main Stack Exchange meta site, starting with questions tagged FAQ. There is an FAQ on comment @replies.
The main rules are:
- @-replies only work in comments. If you type
@
in a post, it's just an ordinary character, there's no way to notify a user via a post's content. (Also in chat with different rules that I won't discuss here.) - You can only @-reply to a previous comment in the same post, to the poster, or to an editor of the post (plus a few more edge cases, see the FAQ for the full story).
- You can only have at most one @-reply in a comment.
- The author of the post you commented on is always notified, in addition to the user you @-addressed.
- Sometimes your @-mention will be erased when you post the comment. Don't worry, that only happens if that user would have been notified anyway without the @-mention.
- To notify a user, type
@
and the first letter of their username, and let completion happen. If you want to type the name, it's the full name without spaces, or a prefix of at least 3 letters. See the FAQ for the nitty-gritty on abbreviations when some users have similar names.